Banpu Koh Chang Hotel, Kohchang hotels Thailand on thepeaktravel.com

*Reviews of recent stays*	*Comment on the hotel*	*The reservation service*
Patrick Tong 2009-07-10	Banpu Koh Chang Hotel, White Sand Beach Friendly staff even if the English seems a little lacking even by Thai standards. The staff was very accomodating. Electric hot water kettle was broken but was replaced immediately. Pleasant one day stay. Swimming pool is a little small but the view to the sea is incredible.
Boese Oliver 2009-06-10	Banpu Koh Chang Hotel, White Sand Beach Nice Hotel, espeially the bungalows are close to the beach. Food is better just across the road, aircondition was not working and bed was to hard...but after complain the change was no problem. Nice pool. Breakfast was always the same, but o.k.	no problems
Hwang Hwei Chen 2009-05-28	Banpu Koh Chang Hotel, White Sand Beach well, we booked for 4 nite staying but as we arrived the hotel,the staff told us that we would need to change to another room after 2nd day so my upset friend asked the reason why we didn t get notice in advance....Again w/o any explanation the staff had re-arranged our room to stay all time. Somwhow I felt they were not professional... Then I was shouted by a staff in buffet on one morning just becuz I was pouring coffee from wrong pot as I failed to notice the sigh of boiling from coffee maker..A/way, I was irritated by his rudeness as I apologized immediately but he didn t response me...The hotel should have more trained crews with more friendly service...And a smile wouldn t hurt.. In general,the atmosphere and jungle garden are great and seafood is also tasty in the restaurant(price is also reasonable compared with others from outside)
Per Eriksson 2009-03-26	Banpu Koh Chang Hotel, White Sand Beach I will recomend this hotel to everyone who visit Koh Chang, and White Sand Beach. Very friendly staff. Good service. Nice bungalows. Clean and fresch.	Very easy to book.
Tommy Nordbrandt 2009-01-22	Banpu Koh Chang Hotel, White Sand Beach Nice hotel just by the beach. Good food and nice staff. A little dark design, we needed the lights on during daylight too.	No problems
Tamas Horvath 2008-08-28	Banpu Koh Chang Hotel, White Sand Beach Exelent hotel, Right on the beach. Beautiful. Clean. Friendly staff.	Great.
P.K. from Germany 2008-06-27 until 2008-07-03	Banpu Koh Chang Hotel, White Sand Beach Hotel is good, nice bungalows, good bathroom, only the brekfast-buffet is not so very good / could be better.	no problems
Arthur Schwartz 2008-04-29 until 2008-05-05	Banpu Koh Chang Hotel, White Sand Beach I stayed at the Banpu for 6 nights. The standard room at the Banpu was dark but decent, with a limited view of the beach and the water. Having said that, my experience with some of the staff at the Banpu was less than professional. Upon check in, I accidently gave the staff a voucher for a different hotel. I did not discover this until 3 days later, when I inquired about any possible expenses, and was told my voucher was not valid. Although I cannot blame my mistake on the person who checked me in, she apparently did not read the voucher. I could have given her a piece of paper that said anything, and she probably would have checked me in. This same woman who checked me in made no attempt to be friendly. She did not smile, she made limited eye contact, and when I asked her questions about the room she would responed in a tone of voice that indicated I should alreday know these answers, and that she did not want to be bothered. During the daily buffet breakfast, the staff in the dining area also projected a similar attitude as this woman who checked me in - they did not want to be bothered. As for the buffet, compared to other hotel buffets in a similar price range, the food was substandard, in terms of the taste. Also, if an item ran out, even 1 or 2 hours before the end of the breakfast period, it would often not be refilled. And, spoiled fruit at the buffet occurred on 2 occasions. The hotel had construction going on in the main building where my room was located. Unlike other hotels on Sawadee, this hotel did not provide a notice about this. In addition to the noise, there was at least 1 day when the fumes were so bad I could not stay in my room during the daytime. Also, the air con unit, located on the ceiling, leaked water on the floor in the middle of the room. Although the hotel attempted to fix this, the problem persisted each day. If you are going to Koh Chang, and will stay on White Sand Beach, my recommendation is to make a reservation at the Koh Chang Kacha hotel. It is almost next to the Banpu, and the price range is similar to the Banpu. I interacted with the Kacha staff several times, and they were considerably more friendly and professional, compared to the Banpu.	I had used Sawadee before this most recent reservation, and I would use them again. I just have one suggestion. When you pay Sawadee by credit card, they say something to the effect that the bank will convert the charge from Thai Baht to your local currency. And, yes, they do this. But in my case, and I suspect as a rule, they charge an extra 4%. It would be helpful if Sawadee would say this is what the conversion rate is.
kevin mcgurk 2008-04-19 until 2008-04-23	Banpu Koh Chang Hotel, White Sand Beach Stayed for 4 nights i would says its in a good location, some good resturants and bars if you want are a short walk away. Rooms clean and very plesent,pool a bonus, the only negative comment would be that the breakfast was ok but could have been better. I would book in to this hotel again.
mark walder 2008-04-16 until 2008-04-20	Banpu Koh Chang Hotel, White Sand Beach This is a very friendly resort and I will certainly stay there again. However the resort does need some serious refurbishment in order to make it reasonably comfortable. I stayed in a standard room which felt very stuffy. The air con unit was rather weak and took quite some time to bring the room to a reasonable level of coolness. One of the twin beds sloped from right to left and I felt I was in imminent danger of rolling onto the floor. The bamboo deck chairs on the balcony were extremely uncomfortable and really should be replaced. Voices talking and the sound of the tv from the next room could clearly be heard in mine, as could the traffic noise from the main road. The view from the balcony was very disappointing - no sea view as claimed in the hotel s brochure, merely a roof and tree leaves. On the plus side the staff cleaned the room efeciently and the bathroom was stocked with a lovely lemon grass scented shower gel. In the restaurant the staff were lovely, but rather shy as only the Captain was confident at speaking English. Her name is Poom and she is excellent, if overworked, poor girl. However the waiters do need training as to when to clear tables and also how to make sure that the diners have everything they need such as condiments. Perhaps the worst aspect of the hotel was the state of the small swimming pool. Despite the best efforts of the pool attendant, the water looked green, cloudy and greasy on the surface. My eyes stang as I used it and went very red afterwards, suggesting an overuse of chlorine. Perhaps the best solution would be for the hotel to change to a salt water system. All this said, I liked the smallness and general quietness of the resort and the very friendly staff. I will try to stay in the more expensive bungalows on my next visit and see if this overcomes some of the problems I have mentioned above. My best memories of the hotel are the view of the sea from the sun beds and trying to chat in Thai with the charming restaurant staff.	Excellent - no problems whatsoever.