Travel review of Horizon Patong Beach Resort & Spa, Phuket on phuketguesthouse.com (38 hotel reviews)

*Reviews of recent stays*	*Comment on the hotel*	*The* *reservation service*
Vicky Marie Doyle 2008-06-18 until 2008-06-25	Horizon Patong Beach Resort & Spa, Patong Beach The massage/spa was excellent. Fitness room good. I would NEVER stay at this hotel again. I have never come across such rude and uninterested staff at reception ever before. The room is very basic with a mouldy, unclean bathroom. Internet service poor.	Excellent and very helpful internet booking service.
Mr.Kim Hopkins 2008-06-13 until 2008-06-14	Horizon Patong Beach Resort & Spa, Patong Beach Booked a deluxe poolside room..when arrived it was not available so had to take a room so far from the pool..was not impressed. Will complain to Sawadee when I get back home. Also when have shower, the floor gets full of water. Very disappointed.	Will discuss the unavailable room on my return. I booked and paid back in January 2008 so this is not good enough, but think is Hotels fault and not Sawadee
Mr.Kim Hopkins 2008-06-13 until 2008-06-14	Horizon Patong Beach Resort & Spa, Patong Beach Arrived at hotel, no deluxe room available that we had paid for in advance. A mouse was running around the room at 3am on the microwave, the pool had algae and one night at 11pm I was awoken by noisy fumigation that was going on..rediculious	Think the room problem was Horizon and not Sawadee...but we did not get what we paid for and no compensation
Paul Woods 2008-05-15 until 2008-05-28	Horizon Patong Beach Resort & Spa, Patong Beach Having seen some poor reviews on trip adviser I contacted the hotel 2 days prior to arival. On arival all was good.The room was clean and large enough The bathroom was looking a bit old and in need of some TLC the staff were great (until check out) Breakfast good, although got a bit repeditive I guess anything would after 13 nights.the pools although not large were big enough the resident artist fantastic. the gym had modern equipment and was well airconditioned.Now the bad stuff on checking out someone was sent to check our room usual practice, They reported I teaspoon missing we were there for 13 nights and only ever had the one,I was asked to pay for the missing spoon I told the staff I did not have the spoon and was not responasable for its loss at this point I was refused change owed from a bar bill untill I payed. I asked for the manager No show I then asked that the police be called I was laughed at I was told to fill out a missing item form I refused the receptionist started to fill out the form for me stateing I refused to pay, I then added becasue I didn t take it and gave it back to her....This was unnessesary and left me with a bad taste.I will write seeking an appology. I will not hold my breath.	All went smoothly I booked a long time ahead 4 months it seemed to me the conformation system was confusing (this may be me)I would have liked a seperate form with all booking detailes on
David Hill 2008-05-05 until 2008-05-12	Horizon Patong Beach Resort & Spa, Patong Beach Hi all, I totally recommend the horizon patong beach resort my father myself and my partner stayed at the resort for 7 nights and the service was fantasic all staff were very very helpful we where always treated like royalty.... My only qwarm was that our bath room plumping was on the nose and had to keep the door closed so we didn t get stunk out of our room. other then that it was awesome and i will most definetly stay at this resort again on my return to phuket. And guys if your going to phuket go see the Phuket fantasia it was fantastic its like a mini disney land AWESOME	Booking my room was hasel free no problem at all i payed my deposit 3 months in advance and remaining balance a week before traveling i payed by credit card and no problems very safe.
Annette 2008-04-18 until 2008-04-26	Horizon Patong Beach Resort & Spa, Patong Beach We stayed in a family room at The Horizon Patong Beach Hotel for 2 weeks. The room was great and ideal for children, the breakfast was very good, the location perfect - not far from anything - and all of the staff where verynice. We can definitly recommend this hotel!	No problems
Mrs.Joanne Kane 2008-04-09 until 2008-04-11	Horizon Patong Beach Resort & Spa, Patong Beach Great location..Good value,staff very helpful. They up/graded us to a family room.Loads of space,but on ground level.Do not stay on ground level as loads of mozzies, and outside our balcony infested with BEES. 1st night our fridge leaked causing buckets of water on the floor.2nd night the toilet blocked flooding the bathroom.Staff quick to respond to fix the problem. Overall good hotel,brekky great...Even though we had problems I would stay there again...Next door great massage place..and hotel just across from beach.	Wonderful booking system..I will use this site again...
Katja Mann 2008-02-16 until 2008-02-23	Horizon Patong Beach Resort & Spa, Patong Beach This is the best hotel we have stayed in ever. Staff is really nice and care about the guests. The staff makes you feel like a king and queen. Inside the hotel its very relaxing,feels like you are somewhere else, the staff remembered my birthday with a fruit basket and a card,the hotel is very quiet, when you step outside the hotel you realize you are in patong, we felt patong was too busy for us, people want to sell you everything, all the time, asking if you want a tuk tuk. But totally recommend this hotel, if we come again it will be to karon beach and horizon hotel there (we wouldn´t mind having the same staff there:) )all the best to the nice staff	perfect
Sean Kingston 2008-01-31 until 2008-02-11	Horizon Patong Beach Resort & Spa, Patong Beach This hotel was the second preference for me in patong as the patong merlin is possibly the best i ve ever stayed but books out quickly. the location of this hotel is brilliant with quality non whorish massage palours next door, good restraunts only 50 to 250m s away, internet cafe accross the street and you only need to cross the road to get on the main beach and a short walk from bangla but enough out of the way to be out of the busyness. I RECOMMEND FAMILY ROOM! the room is massive with a kitchen!	First time i ve used. It looked dodge but i now think otherwise as all 5 destinations i booked were done perfectly and smoothly
Timothy Mc carthy 2008-01-31 until 2008-02-07	Horizon Patong Beach Resort & Spa, Patong Beach very dissapointed on arrival we were informed at reception our room was being cleaned and would not be avaible for a number of hours when in fact the guests that had occupied it were still useing it up to six thirty in the evening and we had arrived at 2pm after traveling thirty six hours and had no where to rest or shower we will not return there again

Travel review for Horizon Patong Beach Resort & Spa in Phuket Thailand. Read 38 reviews by people who have visited this phuket hotel.